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Custom Application Development

With Custom Application Development you can see through your business strategies to the end, especially when packaged software does not adequately address your requirements. Application Development Outsourcing ensures that geography no longer poses a hurdle. SITS delivers Custom Application Development solutions within the context of your business objectives and strategies.

Application Outsourcing

Our custom solutions and applications
Give you a consistent edge over competition   Address aspects of the business process unique to your business
Address gaps in the functionality provided by commercial packaged applications   Address business processes for which solutions are unavailable in the market.
Some key features of our Custom Application Development approach:
Structured and managed requirements definition process   Predefined methodologies and frameworks
Proprietary tools to improve effectiveness of the development process   Process-oriented development methodology
Strong focus on quality   Rigorous program management processes
Our Global Delivery Model (GDM) is a virtual platform for custom application development and application outsourcing. This, combined with our extensive domain expertise and over a million person years of experience in various technology domains, is uniquely positioned to help you extract maximum value from your custom application development outsourcing and solutions.

With SITS' services in custom application solutions development you can:
Outline the solution   Define the solutions architecture
Develop prototypes for demos to user   Design solutions details
Build the solution   Validate the solutions against requirements
Rollout the solutions across your organization and support the solution    
Our domain experts elicit and define your requirements for effective solutions to your application development and outsourcing needs. Our teams have vast experience in technology and understand your domain and business constraints.

Our teams define a scalable and high-performance architecture and develop the right solutions for you. We also provide program and project management experience to manage the process, delivering business solutions on time, on quality and on budget.

SITS can assist you in any or all of the application development and outsourcing lifecycle stages.

Our Custom Application Development services include:
Architecture Consulting   Capacity Planning   Network Planning   Testing   Development

Application Maintenance

Enterprises have significant investments in IT assets to execute their business and derive appropriate returns. These investments are made over a period of time and spread across the technology spectrum; spanning from legacy platforms to client-server system to more contemporary multi-tier browser based systems.
Our services include:
Outline the solution   Define the solutions architecture
Portfolio Analysis to ensure Business - IT alignment   Offshorability Analysis
Maintainability Analysis and   Application Management
      a) Application Maintenance   b) Application Support   c) Helpdesk
Business landscapes are continuously changing, with the continuous emergence of newer and better technologies. As a result, managing IT and application maintenance to keep in step with the changes can prove quite challenging.

Surveys of IT spend indicates that organizations spend up to 70% of their IT budget on non-discretionary costs — in other words, costs to maintain current IT functionality and operations. Therefore, it is imperative that the costs of IT management and application maintenance becomes more effective and efficient, thus providing your business the edge to compete.

At SITS, we have a strong history of managing and future-proofing mission-critical applications for our clients. Our application management and maintenance processes ensure that your systems are flexible and evolve with your business. This approach enables you to meet customer commitments. Our services help reduce the time you spend on “keeping the lights on” and focus on new IT functionalities and improvements. We achieve this via our 3-phased approach to Application Maintenance.
Corrective Maintenance   Adaptive Maintenance   Perfective (preventive) Maintenance
We start at the first level, i.e. corrective maintenance and over time evolve to the most advanced level, i.e. perfective maintenance. Our Maintenance methodology is backed by years of experience and our extensive knowledge base of technologies and domains. While we do this, we adhere to stringent Service Level Agreements (SLA) and enable you to reduce the TCO for your applications.

Business Process Re-engineering (BPR) combines aspects of re-engineering and business process outsourcing, and rationalizes them to return value in a short span of time. This, of course, maximizes long-term prospects for your business.

How do you reinvent your business objectives with the ever-changing landscapes of technology?

SITS provides Business Process Reengineering (BPR) solutions that assist you to fundamentally rethink and redesign how your organization will meet its strategic objectives. We emphasize on innovation, flexibility, quality service delivery, and cost control by re-engineering business methods and supporting processes using state-of-the-art BPR tools and methodologies.

Business Process re-engineering services address your need to leverage newer technology platforms, frameworks, and software products to transform IT systems and applications.

Our Business Process Re-engineering applications help you:
Scale up to handle a larger user base   Improve user friendliness and portability of applications
Achieve a higher degree of maintainability   Alleviate licensing and support issues with the older technologies
Effectively address operational or performance issues with current      application portfolio,   Reduce costs associated with maintaining old and poorly documented        legacy system

Application Re-Engineering

SITS' Business Process Re-engineering services are backed by delivery excellence, robust consulting capabilities and proprietary tools and frameworks.
How can we dramatically improve your odds?
Business and technology capabilities: Our teams of dedicated business and technology specialists work with project teams to understand systems and architect robust technology solutions for re-engineering or migration.
Re-engineering process: Coupled with CMM Level re-engineering process, SITS achieves one of the best metrics in the industry.
Proprietary InSync methodology: InSync methodology aligns IT solutions to business requirements. It prescribes a methodical, process-centric approach to translate business requirements into clear IT solutions. It is a systematic and repeatable process that derives every part of the solutions from the business process that will ultimately use it. InSync uses models, methods, techniques, tools, patterns and frameworks to achieve a smooth translation of enterprise business objectives into an effective IT solution.
Project management capability: Our proprietary project management processes, well integrated project management tools, and senior management involvement at every stage of the project ensure that you will benefit from de-risked project management.
Business Process Re-engineering: We re-engineer your business processes to help you achieve performance improvements.
Flexible Architecture Definition: We define the new solutions architecture to make any enhancement easy to implement.
Strong knowledge management disciplines: SITS has clearly-defined knowledge management process and support infrastructure, and has a number of knowledge assets on reengineering in different technology platforms.
Risk Management: Our strong project planning and management processes reduce operational and other business risks.
Smooth rollout: Our strong project management and re-engineering processes ensure a smooth rollout of new technology platforms, organization-wide.

Infrastructure Management

Infrastructure is the foundation on which a strong IT function is built. IT infrastructure outsourcing and management demand not only the right infrastructure in place, but also its proper management for your company’s smooth operation. So where does the challenge lie in the outsourcing and management of IT infrastructure?
It lies in ensuring that your
Infrastructure outsourcing requirements meet the desired standards for Security, Reliability & Availability
Choice of Technology and allied IT infrastructure management processes is right
Existing technology infrastructure is performing at optimal levels
Total Cost of Ownership is comparable or even superior to industry benchmarks
Team has the right blend of skill and expertise to maintain the infrastructure domain
 SITS' blend of research and practice has helped manage our clients' complex IT infrastructure, across the globe. Our IT Infrastructure Outsourcing services provide you the people, processes and perspective to reliably deliver application availability, security and performance of your IT infrastructure. They simplify IT Infrastructure Management by aligning your ongoing IT infrastructure with your overall business strategy – without locking you into rigid infrastructure outsourcing models.

How do you manage increasingly complex servers, networks and desktop environments? How do you overcome mounting budgetary forecasting pressures? SITS’ comprehensive and flexible infrastructure management services give you the freedom to out-task as little or as much of your IT infrastructure as you think necessary. Besides, our Infrastructure Management Services are flexible — you can select service modules for tailored solutions that are best suited to your requirements.
Our Infrastructure Management services include:
Infrastructure Management Consulting   Management of Servers, Databases, Applications and Networks
Planning and setting up IT infrastructure   Operations Support
Network Support   Infrastructure Auditing
Processes Management   Mission critical security
SITS first understands your company’s IT infrastructure outsourcing and management requirements. Then, we incorporate advanced tools and processes to design, develop and implement solutions to decrease costs, improve productivity, and increase customer satisfaction — allowing your organization to focus on core business competencies.

As an extension of your infrastructure outsourcing support structure, SITS monitors and manages your networks, telecommunications, applications and systems. Thus, SITS acts as the single point of accountability for service delivery and support for your end users.

SITS has the right tools to monitor and manage your IT environment on a 24x7 basis. Deploying the right skills at the right time and achieving all of the above requires making trade-offs between keeping the machinery humming and doing strategic IT work to meet new opportunities.

To make the right choices and manage your IT infrastructure well, it is important not only to have people with the right blend of skill and experience but also to deploy them effectively. Our blend of talent, skill and expertise ensure that you are never short of resources, keeping your IT infrastructure in good health.

Imagine the unthinkable. Your organization is struck by a disaster. How you prepare for and respond to just such an event could determine whether your business is hard-hit or continues business as usual. What makes the difference? We believe a sound contingency strategy and tactical business continuity planning are essential to any organization. We are dedicated to minimizing the effects that misfortune could have on your business. We work closely with you to develop customized business continuity solutions addressing your company's specific needs and budget. Our track record of successfully avoiding or mitigating business disruption is perhaps the best testimony to the difference that business continuity planning can make.

Beginning with a clear management mandate, followed by an objective assessment of needs and priorities, we work with your team to craft a custom strategy and offer tactical business continuity services tailored to your culture, environment, style and budget.

Business Continuity

SITS’ Business Continuity services include:
Data Recovery Planning   Crisis Management   Risk Management
Your current business continuity program may contain subtle flaws, or disparities between perception and reality. This could prove unpleasant. SITS can identify opportunities to strengthen weak links based on our experience in disaster recovery planning.

At SITS, business continuity planning includes evaluating risks, presenting them to your business units and mitigating risks through tailored business continuity solutions. The most important benefit flowing from the adoption of SITS’ disaster recovery planning is that your organization can be more certain of its ability to effectively manage disruptive incidents. This helps maintain the continuity of the organization and instills confidence in all stakeholders. When things go wrong despite every preparation, our disaster recovery expertise could avert painful and costly lessons. So, you have peace of mind knowing that potential threats and vulnerabilities to your company have effectively been addressed.
Disaster Recovery Planning
What is a ' business disaster' anyway? It is any event which substantially disrupts 'business as usual.' Fires, earthquakes, power failures, extended computer outages or network failures are examples of some identifiable disaster causes.
Why is Disaster Recovery Planning important? Federal, State and Local Governments are chartered to mitigate and control the event, provide life and safety measures, and restore infrastructure. If insured, an insurance company will settle damage claims and provide monetary relief. However, none of these organizations will, or can, recover your business. Your company’s recovery is strictly up to you, and it commences only with solid disaster recovery planning.
SITS’ unique framework ensures that your IT systems are disaster-safe, and provides your enterprise with a high level of business continuity.

Business continuity planning is about maintaining, resuming and recovering business operations - not just the recovery of the information system.
Our business continuity solutions include:
Risk and business impact analyses   Risk management
Crisis response action plans   Monitoring and testing of operations
Regulatory compliance   Recovery plans
Awareness planning   Periodic reviews and revisions
Our comprehensive business continuity services ensure:
Your business operations are resilient   The impact on customer service is minimized
Financial losses are reduced   Regulatory compliance is maintained
High Availability
Core business functions that are required to be made highly available are identified. SITS’ Local Failover Analysis Framework is used to assess the underlying IT systems and operations including database/backend processing engine, backup and recovery, storage, servers and network infrastructure. A strategy is designed that eliminates all local single point of failures and addresses the recovery point and recovery time objectives for isolated local failures. This is followed by implementing business continuity solutions and certification.

Disaster Recovery Service SITS’ Remote Failover Analysis Framework helps in comprehensive assessment of the IT systems and operations that pertain to the business critical systems. A customized disaster recovery strategy is designed that eliminates all single point of failures and addresses the recovery point and recovery time objectives for restoring operations at a remote site. Effective business continuity planning processes are developed and tested through periodic drills.

Business Resumption Planning Service SITS’ business continuity services include procedures for detection, escalation, notification, alert and relocation at the time of a major disaster. Recovery procedures for critical business functions are established and business recovery strategy is implemented. This is accompanied by documentation of all necessary information to support the business functions. Relocation procedures for IT and non-IT resources are established. Comprehensive plans for training the personnel and drills are put together and executed.

Disaster Recovery Operations Service This service is aimed at implementation and testing of different business continuity and disaster recovery approaches in addition to complete outsourcing of the entire operations of the disaster recovery site. Restoration of critical data, applications and related server and network infrastructures for business continuity are also provided.

Disaster Recovery Site Relocation Services SITS offers disaster recovery site relocation services for organizations that wish to host their DR site outside their premises. Site relocation services offer the customers with alternative temporary that span the complete IT infrastructure including office workspace, hardware, software, network connectivity and telecommunications. SITS provides multi vendor equipment, services & skills to support the continuity of workplace and communications & network necessary for the business applications. This ensures an effective business environment offering access to business applications using distributed computing capable of meeting pre-established Service Level Agreements. Management

Desktop Management is the ability to manage the entire life-cycle of a desktop. This includes managing hardware, leasing, maintenance, break-fix & retirement. It is the ability to deploy and maintain software configurations using management functions, including software distribution, patch management, policy compliance, remote control & technical helpdesk. Today, enterprises are facing problems in managing their disparate & complex desktop environment.
The key operational challenges that organizations face include:
Managing the growth in number of handheld devices   Resource utilization due to manual distribution of software
System recovery due to inconsistent operating environment   Malfunctioning systems effected by viruses & malicious software
We help you address these issues and ensure that your desktop environment is managed on a 24x7 basis to create a highly available, secured environment to transact your business. Our solutions comprehensively addresses the various issues that you are likely to encounter when managing desktops, as shown below:

nfrastructure Consolidation To compete more effectively in the global economy, organizations need increased predictability from their IT infrastructure. Infrastructure needs to be able to deliver in tune with dynamic business plans and consistently improve on existing service level agreements ( SLA ).

Over the years, organizations have accrued a portfolio of IT applications (and associated technology platforms) to address business imperatives. Despite the reduction in total cost of ownership and increase in performance that can be achieved by moving to a standardized operating environment, perceived higher costs and risks associated with migration have been preventing organizations from consolidation efforts.

An optimized and flexible infrastructure provides you:
Managing the growth in number of handheld devices   Resource utilization due to manual distribution of software
System recovery due to inconsistent operating environment   Malfunctioning systems effected by viruses & malicious software
Enhanced business productivity   Improved performance, reliability, scalability and availability
Reduced Total Cost of Ownership (TCO)   Better management of software licenses
Reduced training costs      
We help you reduce the complexity and TCO of your infrastructure by tackling the inefficiencies in your environment. We address the key challenges of utilization, availability, security, manageability and optimization of your IT infrastructure. Our solutions covers the 3 areas outlined below:
Capacity Planning for Enterprises
We help you align your existing infrastructure to manage future business growth. You enhance the value for your IT investments by maximizing the longevity of the underlying systems. You can plan for upgrades and achieve seamless, uninterrupted support for ever growing business needs. With our solutions you can
Define an infrastructure blueprint for the future   Create a road-map for infrastructure procurement
Simplify and shorten your IT budgeting cycle   Improve the utilization of your IT infrastructure
Enterprise Server Consolidation
Server consolidation enables you to optimize your enterprise and transform it into a flexible, homogeneous platform that will enable you to adapt more rapidly to changing business needs. Our approach implements a framework to satisfy quality standards and processes and manage risks better. This ensures a smooth transition between environments with minimal operational disruption.

Performance Engineering We help you Track, Analyze and Predict (TAP) your IT infrastructure and ensure that your business goals are met. Your IT organization can
Track performance trends and service levels   Analyze and diagnose performance issues and their causes
Facilitate advance communication of performance and planning issues to stakeholders   Predict performance related challenges when planning for future
Our solutions addresses key challenges of productivity, efficiency, throughput, accuracy and optimization of IT infrastructure on benchmarked parameters. 
Business expectation from IT:
With IT budgets shrinking and expectations increasing, it has become critical to do more with lesser budgets and resources. IT organizations worldwide are facing challenges in
Aligning IT organization with business goals   Ensuring IT support efficiency and effectiveness
Ensuring IT availability and end user satisfaction   Achieving metrics based service level delivery of IT
Delivering Excellence:
At SITS, we offer you a comprehensive range of solutions designed to optimize your IT operations and processes. Our IT Service Management solutions help you align critical business operations with the underlying technology operations. Our experience in establishing and implementing industry-leading quality programs such as ISO, CMM Framework etc. for our clients, as well as within our organization, enable us to recognize your specific requirements. Consequently, our clients have benefited on account of predictable, error-free deliverables that conform to requirements and standards. Our IT Service Management solutions assist organizations in their Business Service Management (BSM) journey. We cover the BSM lifecycle:
IT Service Management (ITSM) Assessment & Implementation
Key Deliverables:
Establish an overall IT Service Management plan & an organization structure
Establish vision, mission and goals for service management   Define a high-level roadmap and business plan
Business View Capability Definition & Implementation
Key Deliverables:
Define IT service management processes and integration interfaces   Model business services; link business services to IT systems
Link business service model to monitoring and management infrastructure      
Service Management Capability Definition and Implementation
Key Deliverables:
Align on roles & responsibilities
Manage / execute service management improvement initiatives including process designs
Create and manage business case & organization performance scorecard
Business-Aligned ITSM Measurement Services
Key Deliverables:

Report on these metrics via a 6 sigma dashboard Continuously measure and provide feedback to improve Sigma scores in consequent business cycles
Testing and Validation Services Outages in applications that run your enterprise can at best be embarrassing; at worst, they can cripple. Today, businesses demand quick delivery, constant feature enhancements and a high level of confidence in the quality of their software, at a price that is not just economical but also highly profitable.
Independent Testing is the process of ensuring the quality, interoperability and usability of products, applications, systems and web sites. It brings a fresh perspective and an unbiased opinion on issues of software problems and risks.
SITS’ independent testing solutions involve rigorous verification and validation methodologies that reduce defects in every stage of the SDLC. These are achieved through ROI-based verification and validation strategies, and risk-based test effort optimization
Our independent testing solutions ensure:
Increased productivity through automation   Model business services; link business services to IT systems
Link business service model to monitoring and management infrastructure   Enhanced delivery confidence
Predictable time to market   Lowered cost of ownership
SITS’ solutions teams include testing professionals with close domain expertise and the ability to tailor independent testing solutions for you across all industries. We provide solutions that combine the rigor of corporate and project quality requirements with the real-world need to minimize development costs and time-to-market. This ensures you a flexible, adaptable, speedy and yet thorough approach to testing, verification and validation.

Application Portfolio Management

Managing an application portfolio is a continuous and complex task for any enterprise. We bring you our understanding of the issues and requirements in an application portfolio management exercise, and the frameworks that we leverage to assist organisations with these issues. Our detailed and customised approach ensures the unlocking of real savings through optimal management of your application portfolio.

SITS approach is distinct in bringing value to your enterprise:
Increased productivity through automation   Model business services; link business services to IT systems
Link business service model to monitoring and management infrastructure   Enhanced delivery confidence
Predictable time to market   Lowered cost of ownership
The SITS Portfolio Management Model is customised for the client's specific industry   Our project approach has been designed to mitigate the risks inherent in gathering and segmenting data from multiple sources and of variable quality. This includes processes to streamline the large and complex task of gathering the key metrics and data for each application
Our deep understanding of technology and applications - both modern and legacy - will help the client accelerate and improve the quality of data gathered and analysed   Our approach to delivering value through application services sourcing draws upon the proven
SITS can carry out application portfolio segmentation for your enterprise, thus ensuring that you meet your business goals. Specifically, SITS' approach is crafted to achieve the following outcomes:
Contiguous and logical groupings of applications according to identified and validated criteria   Readily recognisable, definable and measurable responsibility and accountability within and between application groupings
Application services supply market attractiveness and alignment   Clarity in making in-source versus outsource decisions
Appropriate governance of intellectual property management and emerging regulatory requirements   Maximisation of the strategic goals of the organisation

Packaged Applications

Seamless Package Implementation Package Implementation can prove quite daunting. However, our IT infrastructure package implementation services can help you automate your value chain through off-the-shelf application packages to seamlessly achieve the desired benefits. Through Package Implementation, we help you harvest value through package-centric solutions, which are innovative and configurable. Our unique accelerator tools and templates enable package evaluation, selection and implementation services over a wide range of domains to mitigate your risks, delivering faster returns and lowering Total Cost of Ownership (TCO). SITS' services and alliances cover packages for Enterprise Resource Planning, Customer Relationship Management and Enterprise Application Integration.
Our packaged applications footprint covers the full spectrum of your enterprise needs. Our services around packaged applications include:
Strategy and IT Roadmap Consulting   Business Process Reengineering services
Package selection   Package implementation and global rollouts
Customization   Version upgrades
Sustenance Services (enhancements, maintenance and production support)      
SITS improves the performance of your organization through ERP solutions based on our Global Delivery Model. With years of solid experience in ERP implementation backing us, our Enterprise Resource Planning (ERP) packages comprise solutions that best fit your company. SITS has established close associations with strategic software vendors, which keeps us on the forefront of application technology. We understand the significance of balancing the quality of packaged ERP solutions with the flexibility that the ERP implementation ensures. Our proprietary methodologies centered on the evaluation and implementation of ERP applications provides predictability through faster and de-risked execution. Our ERP solutions help streamline and align your key business processes. Our work in industry-best ERP packages like SAP, Oracle, PeopleSoft has increased productivity for Fortune 500 clients across the globe. We offer services in all ERP functional areas including Financials, Projects, Sales and Distribution, HRMS and Manufacturing.

Customer Relationship Management

Having implemented several high impact CRM initiatives across all functional areas and industry verticals, SITS is at the vanguard ahead of providers in CRM implementation and back-to-back CRM solutions. Besides, our CRM application groups provide CRM consulting services right from the initial stages of developing a CRM strategy through to the remainder of the entire CRM lifecycle.

At SITS, our strong technology background followed by our cutting-edge CRM strategy based solutions equip you with Customer Relationship Management services for rapid and precise CRM implementation. Combine this with our CRM consulting services and you have an ideal partner in us.

SITS helps you create strategic differentiation and operational superiority by configuring and implementing a CRM solutions aligned with the elements of your competitive strategy. While our CRM strategy and roadmap work in tandem with yours, you will be backed by detailed CRM value assessments; this therefore forms the basis for the implementation of exceptional CRM capability.
SITS has service offerings tailored to technology and process maturity of your customer interactions. Our CRM consulting arm leverages deep technical and industry knowledge.

Our strategic alliances with best-of-breed application package vendors like Siebel and Oracle combine with our excellence at Global Delivery to give you the best in technology as well as execution. Our CRM Center of Excellence develops ROI toolkits, CRM implementation frameworks, reusable components and solutions that help deliver value to you through accelerated project execution, reduced design and development iterations, and prototyping methodologies that reduce your investment.

SITS’ CRM strategies and the solutions help you address a variety of CRM implementation issues in areas such as account management, customer retention and campaign management, or call center interactions. Our CRM consulting team will help you devise specialized CRM strategies that reflect positively on your revenue, productivity and customer satisfaction. Our CRM strategies and CRM package solutions orchestrate a pinpoint execution.
CRM Services and Packages ’ CRM solutions help you continually gather information about prospects and customers, leverage that information to develop customized campaigns, products and services, personalize service to customers, and support the marketing, sales, delivery and service processes with integrated services. You can call our experts in to help you plan, implement or manage a CRM technology investment across areas like lead generation, customer retention, campaign management and account management. The SITS CRM Practice offers the complete range of value-added services in the CRM space.

Our services span all major CRM packages:
Siebel   Oracle CRM   PeopleSoft CRM   mySAP
SITS understands the importance of enabling competitiveness in today’s business landscape. Providing outstanding customer service is more critical and doubly more challenging than ever. Companies that slack behind in meeting ever-soaring customer expectations face the risk of receding brand reputation, customer loss, and nose-diving revenues. SITS plays a crucial role in ensuring this does not happen to you.

Enterprise Application Integration

B2B integration or B2Bi, as it is commonly known, is the integration and secured coordination of data among businesses and their information systems. Does your enterprise have disparate systems, applications and databases that are critical to your business, yet incompatible with one another? SITS’ specialized B2B integration solutions can help you make them communicate in real-time. Our long-term experience with B2B integration dramatically transforms the way business is conducted between partners, suppliers and buyers.

At SITS, we leverage our B2B integration expertise to bring you a range of Enterprise Application Integration (EAI) solutions. Our B2B Integration solutions are a fully-managed package that reduces the cost and complexity of B2B integration for your company. It integrates your customers and channel partners — from a handful of connections to solutions capable of consistently supporting hundreds of B2B integrations. Our dedicated EAI Competency Center provides domain expertise and technical competence for the seamless execution of EAI projects using proprietary implementation methodologies.
SITS' value proposition for your business lies in strategic alliances and technology expertise on products such as TIBCO, SeeBeyond, WBI, Vitria, Mercator and webMethods. Our technology and skill collaboration also add value in the integration of business applications such as SAP XI, Siebel EIM and Oracle InterConnect.

Our solutions and services include: Enterprise Application Integration Consulting: Comprises EAI strategy definition, EAI package evaluation, EAI assessments, Enterprise EAI architecture definition

Integration Competency Establishment (ICE): Helps establish capabilities for complete integration needs of an organization from people, process and technology perspectives (viz. Governance model, Funding model, Processes & Tools, Architecture & Technical frameworks).

EAI Implementations: Comprises program management and end-to-end EAI solutions implementation.

Enterprise Application Integration Operations: EAI production support, including infrastructure service management around EAI, EAI solutions upgrades and migration.

BAeI: Business Application enabled Integration service focuses on integration using Enterprise Application Integration solutions offered by leading ERP and CRM vendors.

Product Development: Shrink-wrapped solutions including adapters, technical frameworks. Product development includes release management, QA, Documentation and product management.

Business Intelligence & Data Warehousing:

As business gets more competitive, executive management faces the task of sifting through enormous amounts of data, hidden in multitudes of operational and historical legacy systems, to make informed decisions. Business Intelligence solutions powered by optimally designed Data Marts or Enterprise Data Warehouses address these challenges, providing comprehensive and qualitative information.
SITS has extensive experience in providing cutting edge Business Intelligence Solutions, Business Intelligence Applications and Data Warehousing solutions to clients on a global platform. These help architect and implement end-to-end solutions that address and satisfy your business intelligence needs.
SITS' data warehouse/business intelligence services:
Focus on providing business results-oriented solutions, not just technology-oriented solutions   Extensive and intensive market understanding from the domain and technical perspective
In-house Domain Consultants to bring in relevant business best practices   Technology Best Practices, Trends and a large knowledge base developed through similar Data Warehousing engagements with global clients
Quality solutions through CMM Level 5 processes and methodologies   Reduced Total Cost of Ownership through SITS Global Delivery model
In-depth experience in products from leading market players like DB2, Oracle, Teradata, Actuate, MicroStrategy, Business Objects, Ab-Initio, Informatica, COGNOS, DataStage, Trillium, FirstLogic, etc.   Technological and Strategic business alliance with leading vendors in the Data Warehouse/Business Intelligence space
SITS has rich experience in executing projects in most aspects of Data Warehousing including:
End-to-end Data Mart/ Data Warehouse solutions   Data Migration, including ETL (Extract, Transformation, and Loading) and database integration
Data Cleansing, and Quality assessment   Business Intelligence, Decision Support and Reporting
The SITS Business Intelligence team comprises experts with deep understanding of the Business Intelligence Applications and technology architecture of Data Warehousing solutions. SITS, therefore, is able to provide you a unique blend of technical and business domain expertise through successful Business Intelligence and Data Warehousing solutions.

SITS addresses the Business Intelligence and Data Warehousing needs of a far-spread customer base, providing development support and customized consultancy on Business Intelligence and Data Warehousing, with 24x7 customer support.

Our Data Warehouse project development processes include critical phases like Envision, Discover, Architect, Construct, Validate, Deploy, and Production Support. SITS adopts an Iterative Warehouse Development Strategy that will enable active participation of potential data warehouse users resulting in real, immediate and high profile benefits, higher Return on Investment, and reduced Total Cost of Ownership through the SITS Global Delivery Model.

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